This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Please read our Privacy Policy before accepting.
LivePass Troubleshooting Guide
The livestream isn’t playing/appearing
Have you refreshed the page between sessions? We have to update the LivePass page after every broadcast so please make sure you have refreshed it.
Have you checked your internet? Try using Ookla Speedtest to determine the speed of your WiFi, you are looking for at least 3Mbps.
If you have completed both actions above with success then the problem could lie with us. We will be live shortly. If not, please try refreshing again.
I can see the video but I can’t hear anything
We could be having a time of ministry or an activation and for this reason, there wouldn’t be anything to hear.
Have you checked the volume on the device you are watching the video on? Are your headphones plugged in properly?
The problem could be on our end, the sound should return soon. No need to refresh the page.